How to manage Subscription Via BackOffice

Learn about plans, subscription terms, add-ons via BackOffice.

Updated over a week ago

What You Will Learn in This Guide

  • Steps to check your subscription plans and terms, Introduction to Add-Ons & How different types of payment methods work.


Check Account Details

Find out number of products, activated registers, and stores below:

1. At your BackOffice, under Settings, click on Plan Billing.

2. You will see the number of products, activated registers, and stores under the Subscription Details section.

3. You can subscribe to a plan, update your plan or credit card details, and make payments through the BackOffice as well.


Manage your Subscription

In your BackOffice Billing page, you will see the following sections:

1. Plan

This is where you can select the plan that you prefer to subscribe to.
There are Starter, Advanced, and Pro plans; and you may subscribe to one plan at a time.

Note: Only subscription upgrades are supported in the BackOffice. However, you may downgrade your plan by contacting our Customer Care team via Live Chat.


2. Add-On Store / Register Licenses

If you own a few outlets and/or have a number of cashiers in a shop, you may purchase add-ons such as the Extra Store License and the Extra Register License.

Notes:

  • The Extra Store License does not apply to the Starter plan.

  • Extra Store/Register Licenses cannot be removed from BackOffice. If you require assistance, feel free to contact our Customer Care team through Live Chat.


3. Additional Add-ons

If you would like to subscribe to StoreHub Engage, you may purchase the add-on under Billing.

Click on this article to learn more about StoreHub Engage.


4. Payment Method

StoreHub accepts two payment methods:

Credit Card

  • Subscribing using a credit card will enable auto-billing for your account.

  • You will not be required to renew whenever your current subscription term ends.

Online Banking

  • Online banking is mainly use for one-time payment.

Notes:

  • Please note that 3D Secure Authentication (3DS) is mandatory for all NEW credit card payments in StoreHub is to comply with regulatory requirements in Malaysia.

If you wish to add/change/remove your credit card in BackOffice. Refer to this article for more details.


Now you may have successfully activated your subscription, you can now proceed to add POS Register in your BackOffice.
Refer to this article for more details.

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