We understand that this happens sometimes - after placing a delivery order on Beep, you changed your mind and wish to pick up the order on your own.
That is not impossible!
You may switch from delivery to self pick-up as long as your order fulfilled all the below criteria:
- It is a delivery order
- Its delivery method is StoreHub Automated Logistics
- There is no rider found for the order yet (order status = looking for rider)
How to Switch to Self Pick-Up on Beepit.com / in Beep App
On Beepit.com > Thank You page, press 'SWITCH TO SELF PICK-UP'.
In Beep app > Order History > Order Details (click into the order), press 'SWITCH TO SELF PICK-UP'.
The 'SWITCH TO SELF PICK-UP' will be available when:
- Pre-order - 30 minutes after the order's selected fulfilment time
Press 'YES, SWITCH' to confirm the action.
Note: This action cannot be undone, be careful!
You will then be directed to this page on Beepit.com / in Beep app where you will see the confirmation message for your request; the confirmation will also be sent to you through SMS.
Now, you may head to the restaurant and pick up your order right away.
The delivery fee will be refunded to you as a voucher automatically, it can be used for your next order on Beep.
Find out how to apply Beep vouchers from this article.