In this article, we'll explore the Pay at Counter option now available for Beep QR Ordering. This new payment option will allow customers to pay at the counter when ordering via Beep QR.
Click here for an overview of the existing online payment methods.
Here's what we will cover in this article:
i) Setting up Beep QR Pay at Counter
To enable the Pay at Counter option for Beep QR Ordering in your store(s), follow these steps:
Head to your StoreHub BackOffice >Settings > Account > F & B. Toggle 'Enable Beep QR Ordering' on.
Go to Online Store > Store Setup > Payment. Toggle the 'Enable Pay at Counter' button on.
Once Pay at Counter is enabled, select which store(s) you want Pay at Counter to be enabled in. If you select the 'All Stores' option, any new store added from then on will automatically have Pay at Counter enabled.
Click Save, and that's it! You now have Beep QR Pay at Counter enabled in your selected stores.
ii) How Does Pay at Counter Work for Your Customers?
To begin, as mentioned earlier, you HAVE to have at least one active register in your store(s) for Pay at Counter to be an option for customers.
In the Beep app, once the customer scans your QR code and selects what menu items they would like to order, they will now be able to see a 'Pay at Counter' payment option.
After selecting 'Pay at Counter', customers will be asked to confirm that they want to continue with this option.
Once they confirm, customers will be prompted to pay at the cashier, and can see their table number, order number, and order details. The pending order will timeout if payment is not completed within an hour.
At the register, customers will be able to pay using whatever payment method is accepted by your register (e.g. cash, credit or debit card). Customers will be directed to a 'Thank You' screen after the payment has been made.
iii) How Does Pay at Counter Work in Your Register?
Once a customer confirms they will Pay at Counter, this is how you will handle their order. Pay at Counter is currently NOT supported in table layouts. If you have table layouts ENABLED, Pay at Counter QR orders can be found in your OPEN ORDERS page.
QR order can be found in 'Open Orders'. To access this, from the default register page either select the 'Orders' button, or click on the three dots in the top right, then select 'Open Orders'.
On the 'Open Orders' page, QR orders will be shown with the table and order number, as well as the letters 'QR' in the top right corner of the order to distinguish it from other types of orders.
Select the customer's QR order based on the table and order number they provide. You will be directed to the payment page where the customer will notify you what offline payment method they wish to use. Any rounding of payment will be done at this stage of the interaction.
iv) Transaction Fees
A 2% transaction fee will be taken from all Beep QR Pay at Counter transactions.
- However, as the payment by customers using this method goes directly to you, this 2% will be deducted from your weekly payout by StoreHub.
NOTE: If you are a merchant in Malaysia, we will be waiving this 2% transaction fee starting from 18 October, 2021 until further notice. Please refer to this article here for more information.
v) Changes in Shift Reports
v.1) Register Shift Reports
There will be TWO changes in the register shift reports.
In the 'Summary' section of the shift report, the following rows will include Beep QR Pay at Counter transactions using these calculations:
- Gross Sales - to be calculated as Offline Cash Sales + Beep QR Cash Sales
- Discount - to be calculated as Discount + Promo of Beep QR Cash + Cashback of Beep QR Cash
- Rounding - to be calculated as Total Rounding of Offline Payments + Rounding of Beep QR Offline Orders
In the 'Cash Drawer Summary', Beep QR cash payments will affect the calculation of 'Cash Sales' and 'Cash Rounding' using the following formulas:
- Cash Sales - Sum of Offline Cash Sales Only + Beep QR Cash Sales
- Cash Rounding - Cash Rounded of Offline Payment + Rounded of Beep QR Offline Order
v.2) BackOffice Shift Reports
In the 'Shift Details' section in BackOffice (access by selecting Reports -> Sales -> Shifts), there will be TWO changes to the shift reports.
All Beep QR offline transactions will be grouped in with the corresponding payment method used by customers in the 'Sales Summary'.
- 'Cash Sales' will be calculated as Offline Cash Sales + Beep QR Cash Sales, with the same formula being used for 'Credit Sales' and 'Debit Sales' replacing cash with the respective payment methods.
A new section will be added below 'Register Transactions' named 'Beep Transactions', which will detail all Beep QR offline transactions during the shift.
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