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Beginner: F&B
QR Order and Pay: Basics
How to Pay At Counter Using QR Order and Pay
How to Pay At Counter Using QR Order and Pay
Updated over a week ago

What You Will Learn In This Guide

  • How to set up QR Order and Pay Pay At Counter

  • How it works for you and your customers

  • What you need to know about transaction fees and generating shift reports


Important Notes

  • Multiple orders (Multiple devices) can be added to 1 table


Setting up QR Order and Pay Pay at Counter

To enable the Pay at Counter option for QR Order and Pay in your store(s), follow these steps:

1. At BackOffice, click Online Orders and select QR Order and Pay.

2. Toggle on QR Order and Pay

3. Then, scroll down to the QR Order and Pay Payment Setting - toggle on Enable Pay at Counter.

4. Once Pay at Counter is enabled, select which store(s) you want Pay at Counter to be enabled in.

Note: If you select the All Stores option, any new store added from then on will automatically have Pay at Counter enabled.

5. Click Save, and that's it! You now have QR Order and Pay Pay at Counter enabled in your selected stores.

Note: You must have at least one active register in your selected store(s) for Pay at Counter to be an option for customers.


How Does Pay at Counter Work for Your Customers?

To begin, as mentioned earlier, you HAVE to have at least one active register in your store(s) for Pay at Counter to be an option for customers.

1. In the Beep app, once the customer scans your QR code and selects what menu items they would like to order, they will now be able to see a Pay at Counter payment option.

2. After selecting Pay at Counter, customers will be asked to confirm that they want to continue with this option.

3. Once they confirm, customers will be prompted to pay at the cashier, and can see their table number, order number, and order details.

Note: The pending order will timeout if payment is not completed within an hour.

4. At the register, customers can pay using whatever payment method is accepted by your register (e.g. cash, credit or debit card).

Note: Customers will be directed to a Thank You screen after the payment has been made.

5. Their order is now placed! You can now start preparing their order.


How Does Pay at Counter Work in Your Register?

I. Without Table Layout

When a Beep Pay at counter order is placed, it should show up at the POS open order page
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Note: If order has been placed, any add on order will be reflected immediately


II With Table Layout

When a Beep at Counter order is placed, The orders will be added to respective tables automatically.

Notes:

  • Synchronise with Table Layout is only available for Android StoreHub App 1.21.0 & above.

  • If the table is empty, it will be activated immediately.

III. Open Orders

Once a customer confirms they will Pay at Counter, this is how you will handle their order.

Notes: Although the images used for this section are from an iOS register, the same information applies to Pay at Counter QR orders on Android registers.

1. QR order can be found in Save Orders.

To access this, from the default register page either select the Orders button, or click on the three dots in the top right, then select Save Orders.

2. On the Open Orders page, QR orders will be shown with the table and order number, as well as the letters QR in the top right corner of the order to distinguish it from other types of orders

3. Select the customer's QR order based on the table and order number they provide

You will be directed to the payment page where the customer will notify you what offline payment method they wish to use

Note: Any rounding of payment will be done at this stage of the interaction.

4. Once the payment is completed, the order will be placed! You can now start preparing the order

Note: QR Order and Pay order sales done through Pay at Counter will be incorporated into the shift reports in both the register and BackOffice.


Register Shift Reports

There will be 2 sections in the register shift reports.

Summary


In the Summary section of the shift report, the following rows will include QR Order and Pay Pay at Counter transactions using these calculations:

  • Gross Sales: To be calculated as Offline Cash Sales + QR Order and Pay Cash Sales.

  • Discount: To be calculated as Discount + Promo of QR Order and Pay Cash + Cashback of QR Order and Pay Cash.

  • Rounding: To be calculated as Total Rounding of Offline Payments + Rounding of QR Order and PayOffline Orders.

Cash Drawer


In the Cash Drawer Summary, QR Order and Pay cash payments will affect the calculation of Cash Sales and Cash Rounding using the following formulas:

  • Cash Sales: Sum of Offline Cash Sales Only + QR Order and Pay Cash Sales.

  • Cash Rounding: Cash Rounded of Offline Payment + Rounded of QR Order and Pay Offline Order.


BackOffice Shift Reports

In the Shift Details section in BackOffice; access by selecting Reports, then click on Sales; look for Shifts. There will be 2 sections to the shift reports.

Sales Summary


All QR Order and Pay offline transactions will be grouped in with the corresponding payment method used by customers in the Sales Summary.

  • Cash Sales will be calculated as Offline Cash Sales + QR Order and Pay Cash Sales

    • Same formula is being used for Credit Sales and Debit Sales replacing cash with the respective payment methods.

Beep Transactions


A new section will be added below Register Transactions named Beep Transactions, which will detail all QR Order and Pay offline transactions during the shift.


Learn more about QR Order and Pay related to Payment Options & Charges on this article.

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