Android: Refund a Sale from a Transaction

Refund a Sale from a Transaction

You may now perform refund on a transaction level from your Android Register (StoreHub POS application).

How to Process a Transaction Refund

Step 1.
At Android Register > StoreHub POS App > Transactions, select the transaction that is to be refunded.

Step 2.
Tap 'Issue Refund'.

Step 3.
Remove any item(s) that is not to be refunded, edit the quantity if needed.

Make sure the remaining item(s) and quantity in the list are correct for refund.

For example, one (1) CocoCola is to be refunded from the transaction (15300000011) below.

Step 4.
Tap 'Next'.

Step 5.
Select a refund method.

Step 6. 
Select a refund reason or select 'Other' to key in other reason.

Note: If 'Damaged goods', 'Dissatisfied', 'Incorrect item' or 'Incorrect variants' is selected, the option to type in other reason will not be available.

Step 7. 
Press 'OK' to proceed to the next step.

It is optional to email the receipt and/or print the receipt.

Step 8. 
(Optional) View the refund transaction at Transactions.

A refund transaction will have a 'REFUNDED' tag on its right.

To return to the original transaction, press 'Refund for# XXXXXXXXXXX'

Note: Refund can only be done once for each transaction.

When pressing 'Issue Refund' at a refunded transaction (original), a warning message will pop up.

Step 9. 
(Optional) Email or print the refund receipt from the ellipsis (...) icon.

Step 10.
Complete the refund by restocking the item(s) back to inventory or writing off the stock in BackOffice. 

If you wish to make a return or refund outside of a transaction (manual refund), please check out this article.