Troubleshooting: Android POS

Introduction
This article is to guide you on troubleshooting your Android terminal device by providing some common solutions and steps to follow before or during troubleshooting with our Care team.

This guide will cover the following:

How to update your Android device’s firmware
How to download the latest version of the StoreHub app
How to deactivate/reactivate your Android register
Related links for hardware setup
Common troubleshooting steps for Sunmi Android T2 device

How to update your Android device’s firmware

Step 1.
On your Android terminal, tap on the Settings icon.

Step 2.
At the Settings menu > Select About Device.

Step 3.
Select System Updates.

Step 4.
Tap the Check for updates button and proceed to update firmware.

*If you see 'Current version is the latest' as per the image above, your device firmware is already the latest version.

How to download the latest version of the StoreHub app onto your Android device

To update your StoreHub app version to the latest version, please follow these steps:

Step 1.

Please contact our Customer Care team to receive the download link for the latest StoreHub app version for Android. They can be reached via the following channels:

i) Call to +016 299 2122 (Customer Care line)
ii) Livechat via your BackOffice or Storehub App
iii) Email to care@storehub.com

Step 2.
Our Customer Care team will send you an email containing the download link. (email sample below):

Step 3.

To begin the download, follow these steps:

i) Copy the download link address.
ii) Open ‘Google Chrome’ on your device > paste the link address in the URL search bar > click Enter.

Step 4:

You will see a message pop-up displayed at the bottom of your screen. Click Open to start the download.

Step 5:
Once the download is complete, you will see a notification appear at the bottom part of your screen, similar to the above image at Step 4. Please click the notification to begin the installation process.

Step 6:
After the installation is completed, force close your StoreHub App (if already open), and reopen the app again.

Step 7:

At your StoreHub App > Go to Settings > Printer > view the bottom left corner of this page to confirm the current version of the StoreHub App.

How to deactivate and reactivate your register (Android POS)

Important: Please Deactivate and Reactivate the StoreHub app AFTER closing your Shift. Make sure ALL your Open Orders have been cleared/transacted because any pending Open Orders will be erased once you deactivate.

Deactivation steps:

Step 1.
Close your Shift at the end of the day by opening the side menu at your Storehub App > tap Close Shift > tap Close Register.

Step 2.
Print out the Shift Report via the side menu > tap Shift Report > tap Print Shift Report.

Do take note that you can only print your shift report once the shift is closed. This option is not available during an open shift.

Step 3.
Perform a manual sync TWICE and check if the Shift Report and all your latest Transactions are viewable in your BackOffice BEFORE deactivating the StoreHub app. 

Note: Your transactions will no longer be on the StoreHub app but will be viewable at the BackOffice, and uploaded to cloud after they have been synced successfully.  

Step 4.
 Go to BackOffice > Settings > iPad Register > Click into the “iPad Register” > Press Deactivate.

Reactivation steps:

Step 1.
Force close your StoreHub App on the Android register by clicking the square icon at the bottom panel of the screen, and closing the app.