This FAQ covers questions relating to the payouts by StoreHub, which include the Ecommerce (Online Store) and Beep services.
On this page:
- How do I get paid?
- How often do I get paid?
- How much do I get paid?
- How does StoreHub calculate the payout?
How do I get paid?
When you sell via Online Store or Beep, each payment must be processed, so there is usually a delay between when the customer pays for their order and when you receive the payment. After the payment is processed, the purchase amount will be transferred to your bank account.
How often do I get paid?
For Merchants in Malaysia:
- Transactions fulfilled from Wednesday to Saturday, payout next Tuesday.
- For transactions fulfilled between Sunday to Tuesday, payout next Friday.
- You can refer to the table below for a visual representation.
For Merchants in:
Thailand: Transactions fulfilled between Monday to Sunday, payout on the following Monday.
Singapore: Transactions fulfilled between Saturday to Friday, payout on the following Thursday.
Philippines: Transactions fulfilled between Sunday to Saturday, payout on the following Wednesday.
- For all countries, money for payouts may arrive on the same day or next working day.
- If payout falls on a Public Holiday, the payout will be done on the next working day.
When a payout is processed:
- You will receive an email with the payout summary.
- You may find the same payout summary record in your BackOffice, under 'Online Store > Payout'.
- A bank transfer instruction will be sent to our partner for the funds transfer which may take more than 1 working day.
For transactions made on Online Stores, as long as a transaction was paid by your customers, the date of the transaction paid by your customers will be the date that the payout will follow.
For transactions made on Beep Store, we process payout based on fulfilment date. This is because Beep supports a more comprehensive 'pre-order' flow, which can be cancelled prior to fulfilment due to various reasons. Click here to learn more about payout for Pre-orders on Beep.
How much do I get paid?
To find out how much you receive per payout, go to Online Store > Payouts.
To find out how much you receive per individual transaction, go to 'Online Store > Order Management' and click into each individual transaction.
How does StoreHub calculate the payout?
In general, a transaction will be processed before payout. The calculation of the final amount follows the calculation below:
|Transaction total||The total amount of the transaction, before discount|
If the voucher is purchased by the customer on Beepit.com, you will receive the amount during the voucher purchase, not when it's being applied.
If the voucher is issued by StoreHub, you will receive the amount when it's applied
|Payment Amount||Payment amount, refers to the final amount paid by the customer.|
|Delivery Provider Fee (SH3PL)||Delivery Provider Fee, refers to the logistic fees if the Beep order is delivered using StoreHub 3rd Party Logistic (SH3PL)|
|Payment Gateway Fee||Payment gateway fee, refers to the charges imposed by the payment gateway.|
|StoreHub Transaction Fee||
StoreHub Transaction Fee, refers to the charges from StoreHub.
|Payout||Payout is the final amount to be settled to merchants after fees deduction.|
|Bank processing fee||Bank processing fee is refers to the charges imposed by the bank for processing the funds transfer. This is charged per payout.|
Need further assistance?
Contact our Customer Care Team