Check out the Frequently Asked Questions about Beep Delivery here!
In this FAQ:
► Which subscription plans will offer this?
The Advanced and Pro plans.
► What are the charges?
Payment Gateway Fees (Per Transaction):
Credit Card - 3.75%
GCash - 2.8%
StoreHub Transaction Fees (Per Transaction):
Advanced and Pro Plans - 2%
► Which operating systems are supported?
iOS and Android.
Note: Please ensure iOS or Android versions are always up-to-date.
► Which StoreHub app version support pre-orders?
Android: 1.9 (Selected devices provided by StoreHub)
► Can Beep Delivery support multiple outlets?
Yes, but your operating hours and menu must be the same across all your outlets.
► If I have my own riders for Beep Delivery, how do I select that option?
You may contact our Customer Care team.
► If I only want to have a Self Pickup option, how do I select that option?
You may contact our Customer Care team.
► Can I apply for StoreHub’s logistics program and use my own delivery service at the same time?
Unfortunately, no. You can only apply one delivery option at a time.
► I have different operating hours for weekdays (10AM - 7PM) & weekends (12PM - 5PM). What should be my delivery start and end time?
You may select the earliest start time and the latest end time. If you are opening later or closing earlier, do mark all your Beep Menu items as sold out on your register.
In your case, your delivery start time should be 10AM and end time should be 7PM. Click here to find out how to mark Beep Menu items as sold out.
► I have 2 outlets, Store A & Store B. Can I put 1 bank account per store?
No, you can only put one (1) bank account in one (1) BackOffice.
► I have 2 outlets, Store A & Store B. Store A uses my own rider while for Store B, I would like to use StoreHub’s logistics. Can I do that?
Unfortunately, you can’t. You can only apply one type of logistics for all stores.
► The address on my StoreHub BackOffice is my store’s address but my kitchen is at another location. Which address should I insert for delivery purposes?
The address at your BackOffice will be used as reference for the riders or customers to do pick-ups. Hence, you are advised to insert your kitchen’s address into your BackOffice (BackOffice > Settings > Stores > Edit Store).
► How do I shut down the ordering site when my shop is not open?
At BackOffice > Beep QR Order, toggle OFF Put Beep Order live online.
► Can I set minimum spend for an order?
Yes. Find out how to do so here.
► How do I change my Beep Delivery operating hours?
Contact our Customer Care team and provide them with these details:
Enable StoreHub Logistics: Yes/No
Sell Alcohol: Yes/No
Sell Non-halal Food: Yes/No
Delivery Days (By default everyday):
Order Start Time (By default 9AM):
Order End Time (By default 6PM):
Delivery Radius (By default 5km):
► Can I have different pricing for Beep Menu and actual store?
Yes, you may do this at BackOffice > Products > Manage Products.
At the Pricing section in a Product:
Pricing Type = In-store Price
Online Price = Beep Menu Price
If Online Price is left empty, your in-store price will apply for your Beep Menu.
► Do I need Internet connection?
Yes, you will need a constant Internet connection.
► Can I apply promotions?
Yes. Merchants can provide Percentage Off (discount) and/or Free Delivery.
► Aside from these, is there a workaround to apply promotions for my Beep Delivery orders?
Yes. We suggest creating a new (duplicate) Product(s) with a reduced rate for your existing Product(s).
You may also have a separate Collection for the Products you have created with discounted prices. You can name the Collection “Special Promotions” to help you distinguish the discounted products from the rest.
► I have 2 outlets, Store A & Store B. Can I enable Beep Delivery only for Store A?
Yes. Select only Store A’s inventory to sell online. No action required for Store B.
► I have 2 outlets, Store A & Store B. However, Store B has an additional Collection named Collection C. Is there a workaround?
Yes. You will still need to create all the Collections including Store B’s Collection C, but at Store A’s register, mark all items in Collection C as out of stock
► Can my customers select a time for pick-up?
Yes, they can place a pre-order with a selected pick-up time within your operating hours.
► My customer has chosen to do a pick-up but I can’t find the customer’s details on the receipt. How do I identify an order for a customer?
At your register > StoreHub POS app > Transactions > Online, you will be able to locate the order number in the order itself.
► What time will the deliveries be available?
We offer deliveries from 9AM to 6PM daily.
► What are the delivery charges like?
The delivery fee is PhP 90-120 (within 5-km distance)*.
*Price may vary based on rain surcharge, roadblocks, etc.
► What are the areas covered for delivery?
We deliver within the National Capital Region (Metro Manila).
► Can we deliver beyond a 5-km distance?
For now, all delivery requests over the 5-km distance will NOT be covered by Beep Delivery Logistics. In this scenario, we recommend merchants to provide own logistics (own delivery or third-party).
► Would we be able to track our riders on duty?
No, our logistic partners are unable to provide such information at the moment.
Coming soon: Live GPS monitoring of rider location
► How can I change the amount of the delivery fee?
You may follow the steps here to edit the amount.
► What is included in my customer's payment?
Your customer will be paying for:
- Total amount of item(s) ordered
- Delivery fee as inserted in your BackOffice
► There is a surcharge of PhP 30 for all takeaway orders in my store, how do I include this in a customer's transaction?
There is no option to apply surcharges in a transaction upon check-outs. However, you may include the surcharge in your individual Product prices at BackOffice > Products > Manage Products > Online Price.
► Where can I find my transactions?
Transactions are saved in the iPad > Transactions > Online.
In the BackOffice, they are saved at Online Store > Order Management.
► What do the order statuses mean?
For StoreHub's logistics program:
For merchant's delivery service:
For pick-up by customer:
► How do I cancel an order?
Cancellation is not doable at the moment. If you are unable to fulfill an order due to any reasons, do contact StoreHub as soon as possible.
► A customer has ordered an incorrect product, what can I do?
Refunds are not allowed once the product is sold. Merchants may offer an exchange to the customer without payment refund.
► Customer’s order is missing & Partial Refund is needed, how should I proceed?
E.g. Customer ordered 5 items but received only 4 items.
Merchant is required to issue a manual refund at their end if necessary. StoreHub will make full payout to merchant for completed orders.
► Customer has keyed in the wrong delivery address, can I correct it?
No, the information cannot be amended. However, the customer may contact the rider for a detour if it is feasible. Additional charges may apply and no refunds will be allowed.
Alternatively, you may contact us to cancel the order and get the customer to place a new order.
► How would my sales/shift report look like?
Orders made on Beep are considered Online sales and currently NOT included in your sales/shift report.
► I have 2 outlets, Store A & Store B. How do I view sales by store?
You can view all sales in Online Store > Order Management and filter based on the outlet.
► When and how will payment be made to merchants?
Payouts to merchants are done by every Thursday.
We will make payment directly to the bank account that is stated at your BackOffice.