Beep Delivery Procedures: Consumers Using Beep Delivery

Introduction

This article is for common questions relating to Beep Delivery Procedures for customers who place their orders using Beep Delivery. 

Beep Delivery Procedures for Customers

"I want to change my delivery address..."

Option 1:
The customer CAN contact the rider to request and negotiate additional fees (if required).

Option 2:
CANCEL the order and PLACE a new order again with the correct delivery address.

"My delivery address is out of range, but I went through a loophole..."
(e.g. I keyed in an address that is within range but left a note to deliver to an out-of-range address)

Option 1: 
The merchant can arrange their own delivery.

Option 2:
Cancel the order and receive a refund (if goods were not prepared).

Option 3:
Delivery will not happen and no refund will be provided. The customer can opt to self-pickup. 

"I want to amend my order details..."
(e.g. change item / change address / change delivery timing)

Cancel the order and place a new order with the correct order details.