Beep Delivery: Delivery Information (Malaysia)

Introduction

If you have applied for the StoreHub Automated Logistics Program to deliver Beep orders to your customers, you might want to find out how the program works - we've got you covered!

Contents

i) How Does StoreHub's Logistics Program Work?

ii) What is the Delivery Coverage?

iii) When is Delivery Available?

i) How Does StoreHub's Logistics Program Work?

Currently, our logistics program is powered by a dedicated fleet of Beep riders, in addition to logistics partners such as GoGet and Lalamove to facilitate deliveries for your Beep orders.

The perks of this program are:

☞ A network of over 16,000 riders to be assigned for delivery jobs

☞ Available logistics bot that can automatically create, manage and cancel jobs across all delivery partners based on a complex list of criteria (delivery time, price, size of order, halal/non-halal, weather, etc) to find the best rider for your order

☞ Riders' service quality is constantly checked via quality assessments. Disqualified riders will be blacklisted and eliminated 

☞ Delivery vehicle upgrades (bikes to cars/vans) to account for large order sizes and weather conditions 

☞ Guaranteed refunds on damaged orders

☞ Automated rebooking for cancelled jobs

ii) What is the Delivery Coverage?

We currently support delivery within Klang Valley, Penang, and Johor.

The covered Klang Valley areas are:
- Petaling Jaya
- Kuala Lumpur
- Subang Jaya
- Ampang
- Setapak
- Batu Caves
- Sungai Buloh
- Cheras
- Rawang
- Seri Kembangan
- Shah Alam
- Klang
- Cyberjaya
- Putrajaya
- Kajang

Note: Self pick-up by customers is available at all locations.

The recommended radius between your Store and the delivery destination is within 8KM.

Delivery distance is unlimited within the delivery radius that you have set.

For example, the radius from Subang Jaya to Petaling Jaya is smaller than 5KM, but the travel distance between these two locations can go up to 20KM.

Radius	Travel Distance

iii) When is Delivery Available?

The best delivery period in a day would be from 9AM to 7PM, but you may adjust the timeframe based on your operating hours or delivery service's availability.

The average time for your customers to receive their orders is around an hour.

Need further assistance?
Contact our Customer Care Team

📧 care@storehub.com