Troubleshooting: Change DNS (on Microsoft Windows)

Introduction

If you are advised by our Care team or have a valid reason to change your DNS (on Microsoft Windows), do refer to the steps below on how to change the DNS on Windows.

Change DNS (on Microsoft Windows)

Step 1.
Open network preferences by clicking on the WiFi icon on the top of the screen and click on 'Open Network Preferences'

Step 2.
Click on 'Advanced'

Step 3.
Click on DNS

Step 4.
Take a screenshot of this page for reference

Step 5.
Double click on the top item in the list

Step 6.
Change it to 8.8.8.8

Step 7.
Apply changes and try to open the BackOffice again

Please do try on your phone as well to see if it's accessible.

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