Beep Cashback: Increase Beep Cashback Claims Quota

Note: Beep Cashback claims quota has been lifted temporarily starting from 11 March 2021, until further notice.

Introduction

Beep Cashback is an easy, fully-integrated loyalty program for all merchants who use StoreHub. It is currently available for all accounts and on all plans.

That being said, the total number of Cashback Claims you are entitled to depend on the StoreHub subscription plan you're on. Your total number of Cashback Claims is refreshed on a monthly basis. 

What does this mean for you?

Each month, you are entitled to 30 - 2,000 Cashback Claims for FREE on your StoreHub plan, depending on your plan. If you exceed your allocated number of claims, your customers will not be able to claim their cashback from new purchases, however, we will store their claim attempts in the system and will process them once your account gets more quota either via top-up or from your next month's quota. 

What does this mean for your customer?

When you've used up all available Cashback Claims for your account, your customers won't be able to claim cashback from new purchases, their claim attempts will be put on hold and will be processed once your account gets more quota either via top-up or from your next month's quota. They will, however, still be able to redeem existing cashback that has already been claimed. 

The Beep Cashback redemption process is not affected by your Beep Cashback Claims quota. 

How can you unlock more Cashback Claims?

If you're running out of Beep Cashback Claims and want to keep Beep Cashback running for your store, you can either:

• Upgrade your StoreHub subscription plan and get immediate access to a higher amount of Cashback Claims. 
• Purchase Beep Cashback Claims Add-On Packages from your BackOffice.
• Add a new Store (Advanced or Pro Plan) - Get an additional 100 Cashback quota.

The Add On packages are available according to your plans below:

When you activate Beep Cashback for the first time, you are entitled to a ONE month free trial of the feature which gives you access to an unlimited number of Cashback Claims.  

How to purchase more Beep Cashback Claims for your account

In order to purchase a Beep Cashback Claims Add-On Package, follow the steps below:

Step 1.
When you're running low on your Beep Cashback Quota, a pop up will appear in your BackOffice under BackOffice > Loyalty > Cashback Quota

Step 2.
Click on Add More Quota to purchase your Beep Cashback Claims Add-On Package. 

Step 3.
A screen will appear displaying the Add-On Packages that you are entitled to with your plan. You will also be able to upgrade your plan (if eligible) on this screen. 

Step 4.
Select the Add-On Package or Upgrade option you prefer

Step 5.
If your credit card details are already on file, it will display your preferred credit card here. Otherwise, you will be able to key in your credit card info directly. 

Step 6.
Click on Pay Now and follow the steps provided!

Step 7.
Your Cashback Quota will be immediately increased upon payment completion and your Add On Claims will be reflected in your account.

IMPORTANT NOTE:
While your monthly quota of Beep Cashback Claims resets monthly, the Add-On Cashback Claims purchased using this process have unlimited validity and do not expire. This means that all unused Cashback Claims from your Add-On package can be carried forward to the following month.

For example, you purchased a package for 500 Cashback Claims in November, but only managed to use 300 Cashback Claims, your additional 200 Cashback Claims will be carried forward for use in December and all following months until it is completely utilized.

Need further assistance?
Contact our Customer Care Team

📧 care@storehub.com