Beep Cashback is an easy, fully-integrated loyalty program for all merchants who use StoreHub. It is currently available for all accounts and on all plans.
That being said, the total number of Cashback Claims you are entitled to depend on the StoreHub subscription plan you're on. Your total number of Cashback Claims is refreshed on a monthly basis.
|Lite Plan||Starter Plan||Advanced Plan||Pro Plan|
FREE Cashback Claims included in your plan
|30 claims||100 claims||500 claims||2,000 claims|
What does this mean for you?
Each month, you are entitled to 30 - 2,000 Cashback Claims for FREE on your StoreHub plan, depending on your plan. If you exceed your allocated number of claims, your customers will not be able to claim their cashback from new purchases, however, we will store their claim attempts in the system and will process them once your account gets more quota either via top-up or from your next month's quota.
What does this mean for your customer?
When you've used up all available Cashback Claims for your account, your customers won't be able to claim cashback from new purchases, their claim attempts will be put on hold and will be processed once your account gets more quota either via top-up or from your next month's quota. They will, however, still be able to redeem existing cashback that has already been claimed.
The Beep Cashback redemption process is not affected by your Beep Cashback Claims quota.
How can you unlock more Cashback Claims?
If you're running out of Beep Cashback Claims and want to keep Beep Cashback running for your store, you can either:
- Upgrade your StoreHub subscription plan and get immediate access to a higher amount of Cashback Claims.
- Purchase Beep Cashback Claims Add-On Packages from your BackOffice.
The Add On packages are available according to your plans below:
|1 Month Free Trial||Lite Plan||Starter Plan||Advanced Plan||Pro Plan|
|Number of claims included in your plan
|Unlimited||30 claims included||
100 claims included
|500 claims included||2,000 claims included|
|Ability to top-up||N/A||❌||✅||✅||✅|
Add-on Beep Cashback Claims
|Average cost per Beep Cashback Claim||RM0||❌||RM0.30 per Claim||RM0.20 per Claim||RM0.10 per Claim|
When you activate Beep Cashback for the first time, you are entitled to a ONE month free trial of the feature which gives you access to an unlimited number of Cashback Claims.
How to purchase more Beep Cashback Claims for your account
In order to purchase a Beep Cashback Claims Add-On Package, follow the steps below:
1. When you're running low on your Beep Cashback Quota, a pop up will appear in your BackOffice under BackOffice > Loyalty > Cashback Quota
2. Click on Add More Quota to purchase your Beep Cashback Claims Add-On Package.
3. A screen will appear displaying the Add-On Packages that you are entitled to with your plan. You will also be able to upgrade your plan (if eligible) on this screen.
4. Select the Add-On Package or Upgrade option you prefer
5. If your credit card details are already on file, it will display your preferred credit card here. Otherwise, you will be able to key in your credit card info directly.
6. Click on Pay Now and follow the steps provided!
7. Your Cashback Quota will be immediately increased upon payment completion and your Add On Claims will be reflected in your account.
IMPORTANT NOTE: While your monthly quota of Beep Cashback Claims resets monthly, the Add-On Cashback Claims purchased using this process have unlimited validity and do not expire. This means that all unused Cashback Claims from your Add-On package can be carried forward to the following month.
Example: If you purchased a package for 500 Cashback Claims in November, but only managed to use 300 Cashback Claims, your additional 200 Cashback Claims will be carried forward for use in December and all following months until it is completely utilized.