Beep QR Order: FAQs

Introduction

Check out the Frequently Asked Questions about Beep QR Order here!

CRITERIA

► Which subscription plans will offer this?
Advanced, and Pro.

► Which platforms are supported?
iOS and Android.

► How are the QR Codes generated?
Upon applying, StoreHub will create unique QR Codes which are then printed on A6-sized standees and delivered to you (the merchant).

SETTING UP

► How do I set up Beep QR Ordering?
You can set up Beep QR Ordering from your BackOffice > Online Store > Collections.

► Is Price Books included?
No, but you can set your own prices via your BackOffice > Online Store.

► Do I need Internet connection?
Yes, you will need a constant Internet connection to ensure payments go through.

► Can BackOffice items be automatically populated into the menu?
No.

► Can I use special promotions?
No, it's currently not available.

ORDERING

► Can I take multiple orders at the same time?
Yes.

PAYMENT

► How do my customers pay for my items?
GrabPay, Boost, MasterCard, Visa, FPX, Maybank2U, CIMB Clicks

► How do refunds work?
You will currently need to refund your customers in cash.

► Will my customers get an e-receipt to know what they paid for?
Yes, they will be able to view it at the Checkout page after they have made payment

► Is service charge included?
Service Charge can be included for table service.

► How do I check my transactions?
Transactions are saved in the iPad > Transactions > Online.

In the BackOffice, they are saved in Order Management.

You can then cross-check the receipt number.

REPORTING

► What does the sales/shift report at the end of the day look like?
Orders made on Beep are considered Online sales and currently NOT included in the sales/shift report.

LIMITATIONS

► What are some limitations of Beep QR Ordering at the moment?
- Your customers can add notes at their orders before making payment
- Your customers cannot edit their orders after making payment
- There are no online refunds. You'll need to refund using cash
- The transactions are not included in the shift report