Check out the Frequently Asked Questions about Beep Order here!
► Which subscription plans will offer this?
Advanced, and Pro.
► What are the charges?
Payment Gateway Fees (Per Transaction):
Credit Card - 1.8%
GrabPay - 1.5%
Boost - 1.5 %
TouchnGo - 1.5%
StoreHub Transaction Fees (Per Transaction):
Advanced Plan - 2%
Pro Plan - 2%
► Which platforms are supported?
iOS and Android.
► How are the QR Codes generated?
Upon applying, StoreHub will create unique QR Codes which are then printed on A6-sized standees and delivered to you (the merchant).
► How do I set up Beep Ordering?
You can set up Beep Ordering from your BackOffice > Online Store > Collections.
► Is Price Books included?
No, but you can set your own prices via your BackOffice > Online Store.
► Do I need Internet connection?
Yes, you will need a constant Internet connection to ensure payments go through.
► Can BackOffice items be automatically populated into the menu?
► Can I use special promotions?
No, it's currently not available.
► Can I take multiple orders at the same time?
► How do my customers pay for my items?
GrabPay, Boost, MasterCard, Visa, FPX, Maybank2U, CIMB Clicks
► How do refunds work?
You will currently need to refund your customers in cash.
► Will my customers get an e-receipt to know what they paid for?
No, not currently. You will need to go to the iPad Register > Transactions > Online > Find the transaction and then press 'Print Receipt'.
► Is service charge included?
Service Charge can be included for table service.
► How do I check my transactions?
Transactions are saved in the iPad > Transactions > Online.
In the BackOffice, they are saved in Order Management.
You can then cross-check the receipt number.
► What does the sales/shift report at the end of the day look like?
Orders made on Beep are considered Online sales and currently NOT included in the sales/shift report.
► What are some limitations of Beep Ordering at the moment?
- Your customers can add notes at their orders before making payment
- Your customers cannot edit their orders after making payment
- There is no option for Takeaways at the moment, only Dine-In
- There are no online refunds. You'll need to refund using cash
- Your customers can view their e-receipt at the end of the transaction
- The transactions are not included in the shift report