Android: Screen Share (Troubleshooting)

Introduction

If you're having issues on your Register and need troubleshooting, you can allow our Customer Care representatives to see what's on your Register's screen, just by using your StoreHub app!

Before you begin, it's a good idea to make sure you're already communicating with one of our Customer Care representatives.

Our Customer Care representatives can be reached by phone at +6016 299 2122.
Alternatively, you can email care@storehub.com or send a live chat from your BackOffice or our website!

How to use Screen Share

Step 1.
Provide your email address, your store name and Android version to a Customer Care representative.

Step 2.
Once the Customer Care representative receives your approval, they will be able to see and draw on your screen. The Register can also be controlled remotely.

For example, our Customer Care representative can select products on your Register.

If you shared your screen and have ended the conversation with the agent, the screen sharing would stop.