This article is a full Beep Cashback Guide for those interested in enabling it for your stores, or even if you just want to check back and make sure you've done everything right.
This article covers what Beep Cashback is and how it works. To find a list of FAQs, click here.
i) What is Beep Cashback?
Beep Cashback is an easy, fully-integrated loyalty program for all merchants who use StoreHub. It allows you to roll out a cashback-powered loyalty program in a few simple steps so your business can start:
- Growing your revenue "automatically". Businesses that run a loyalty program generate 30% more sales than those who don't.
- Build a customer database. Your customers' mobile phone numbers are automatically collected when they claim their cashback.
- Engaging with your customers via SMS. Send your customers promotions or entice them to return via SMS!
1. Beep Cashback is available for StoreHub accounts in Malaysia, Singapore, Thailand and the Philippines.
ii) How Does Beep Cashback Work?
Simply put, think of Beep Cashback as a discount for your customers' next purchase!
For your business:
- Enable Beep in your BackOffice
- Determine the cashback % amount you want to award your customers.
Your store's printed receipts will now automatically contain a QR code for your customers to scan!
For your customers:
- Your customer makes a purchase and receives a receipt with a QR code.
- They scan your QR code
- They key their mobile phone number to claim their cashback
- They receive their cashback to spend later
- You receive their mobile numbers in your StoreHub BackOffice!
iii) How to Enable Beep Cashback
There are 2 ways to enable Beep Cashback (for all products listed) in your BackOffice: the Loyalty tab or the Danger Zone.
1. Via the Loyalty Tab
Log in to your BackOffice, and go to BackOffice > Loyalty.
Click Enable Today.
2. Via the Danger Zone
Log in to your BackOffice, and go to Settings > Account > scroll down to Danger Zone > Enable Beep Cashback > Enable.
A pop-up will appear to verify if this is what you want to do. Type in CASHBACK and then click Enable:
Once you have enabled Beep Cashback via either of the two methods...
You will see a pop up dialog that looks like this:
If you DON'T already have Store Credit enabled...
This pop-up will appear notifying you of the change in your receipts, and that a 5% cashback default has been selected for you.
If you ALREADY HAVE Store Credits enabled,
Your current Store Credit settings will be applied to Beep Cashback.
Click 'Continue' to access your Beep Cashback settings screen. If you did NOT get the pop up, you can get to the settings screen by going to Loyalty > Settings.
On this screen, you'll be able to edit the cashback % amount on your products and daily limits on your customers' cashback claims. If you make any edits, please remember to click 'Save'.
Note: The minimum recommended cashback is 5% (anything less and your customers may not be interested in scanning it to claim their cashback!)
Click on Save, update your StoreHub Register app to the latest version, and sync your StoreHub Register app to apply your Beep Cashback changes.
iv) How to Disable Beep Cashback
You will need Main Account Owner access in order to disable cashback.
Log in to your BackOffice, and go to BackOffice > Settings > Account > scroll down to Danger Zone > Disable Beep Cashback > Disable
Key in "DISABLE" in capital letters to confirm this step,.
Click 'Disable', and you're done! Once this step has been completed, your receipts will no longer contain your unique QR codes and your customers will not be able to earn new cashback on new purchases.
v) How to Redeem Your Customers' Cashback
Please click here to view the article.
vi) How Much Does Beep Cashback Cost?
Note: Beep Cashback claims quota has been lifted temporarily starting from 11 March 2021, until further notice.
Beep Cashback is available for all StoreHub subscription plans. A fixed amount of Cashback Claims are provided with your subscription plan for free.
|Lite Plan||Starter Plan||Advanced Plan||Pro Plan|
FREE monthly Cashback Claims quota
|30 claims||100 claims||500 claims||2,000 claims|
If you need more Cashback Claims, you can purchase Claim Add-On Packages or upgrade your subscription plan through your BackOffice. You can view the available Add-On packages and the step-by-step directions on how to do so here.
Need further assistance?
Contact our Customer Care Team