Beep Cashback: The Ultimate Guide

Introduction

This is a full Beep Cashback Guide for #StoreHubbers who are interested in enabling it for your stores, or even if you just want to check back and make sure you've done everything right.

What is Beep Cashback?

Beep Cashback is an easy, fully-integrated loyalty program for all merchants who use StoreHub. It allows you to roll out a cashback-powered loyalty program in a few simple steps so your business can start:

• Growing your revenue "automatically". Businesses that run a loyalty program generate 30% more sales than those who don't.
• Build a customer database. Your customers' mobile phone numbers are automatically collected when they claim their cashback.
• Engaging with your customers via SMS. Send your customers promotions or entice them to return via SMS!

This article is focused on what Beep Cashback is and how it works.
But here is an index for all Beep Cashback-related articles to help you get your answers sooner. 

1. How does Beep Cashback Work
2. How to enable Beep Cashback
3. How to disable Beep Cashback
4. How to redeem your customers' cashback when they cash out? (separate article)
5. How much does Beep Cashback cost?
6. Beep Cashback FAQs (separate article)

This article covers what Beep Cashback is and how it works. To find a list of FAQs, click here.

Note:

^1. Beep Cashback is available for StoreHub accounts in Malaysia, Singapore, Thailand and the Philippines.

^2. Enabling Beep Cashback will convert Store Credits to cashback. You cannot use Beep Cashback and Store Credits simultaneously.

1. How does Beep Cashback work

Simply put, think of Beep Cashback as a discount for your customers' next purchase!

For your business:

1. Enable Beep in your BackOffice
2. Determine the cashback % amount you want to award your customers.

Your store's printed receipts will now automatically contain a QR code for your customers to scan! This is a sample of what it looks like:

For your customers:

1. Your customer makes a purchase and receives a receipt with a QR code.
2. They scan your QR code 
3. They key their mobile phone number to claim their cashback 
4. They receive their cashback to spend later
5. You receive their mobile numbers on your StoreHub CRM BackOffice!

2. How to enable Beep Cashback

There are 2 ways to enable Beep Cashback (for all products listed).

Method #1: Via your BackOffice Loyalty Menu Tab

Note: You need to have Account Settings access and above to do so.

1. Log in to your BackOffice

2. Go to BackOffice > Loyalty.

3. Click Enable Now.

Method #2: Via Danger Zone

Note: You can only do this if you have Main Account Owner access

1. Log in to your BackOffice

2. Go to Settings > Account > Danger Zone > Enable Beep Cashback > Enable.

3. A pop-up will appear to verify if this is what you want to do. Type in CASHBACK and then click Enable:

Once you have enabled Beep Cashback...

4. You will see a pop up dialog that looks like this: 

If you DON'T already have Store Credit enabled...

This pop-up will appear notifying you of the change in your receipts, and that a 5% cashback default has been selected for you.

If you ALREADY HAVE Store Credits enabled,

Your current Store Credit settings will be applied to Beep Cashback.

4. Click "Continue" to access your Beep Cashback settings screen

On this screen, you'll be able to edit the cashback % amount that has been selected. If you're making any edits, please remember to click "Save"

Note: The minimum recommended cashback is 5% (anything less and your customers may not be interested in scanning it to claim their cashback!)

5. Click on Save

6. Update your StoreHub Register app to the latest version

7. Sync your StoreHub Register app to apply your Beep Cashback changes

8. Start printing your receipts!

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3. How to Disable Beep Cashback

You will need Main Account Owner access in order to complete this.
IMPORTANT: Once you disable cashback, you will not be able to claim cashback until Beep Cashback is re-enabled.

1. Log in to your BackOffice

2. Go to BackOffice > Settings > Account > Danger Zone > Disable Beep Cashback

3. Key in "DISABLE" in capital letters to confirm this step,.

4. Click "Disable"

Once this step has been completed, your receipts will no longer contain your unique QR codes and your customers will not be able to earn new cashback on new purchases.

Customers with existing cashback will not be able to spend their existing unredeemed cashback until you enabled Beep Cashback again.

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4. How to redeem your customers' cashback when they cash out?

Please click here to view the article.

5. How much does Beep Cashback Cost

Note: Beep Cashback claims quota has been lifted temporarily starting from 11 March 2021, until further notice.

Beep Cashback is available for all StoreHub subscription plans. A fixed amount of Cashback Claims are provided with your subscription plan for free. 

If you need more Cashback Claims, you can purchase Claim Add-On Packages or upgrade your subscription plan through your BackOffice. You can view the available Add-On packages and the step-by-step directions on how to do so here.

Need further assistance / have comments / suggestions?
Contact our Customer Care Team

📧 care@storehub.com