How to Get Started with Beep Order
Ready to start using Beep?
What's in this article? Use the quick links below for each step of the Beep Order setup process:
a) Set Up Beep Order
b) Place your menu items in Collections
How to Use Beep Order
How to View Beep Order Receipt
Here's how you can enable Beep Order:
If you have not done so already, go to your BackOffice > Settings > Account > F&B > Enable Beep QR Ordering > Toggle the dropdown to Yes.
Once that's done, go to BackOffice > Settings > Stores > Choose the store(s) you'll use Beep Order in > Go to the Beep QR Ordering tab.
From this page, you can select the type of Table Numbering you have:
Selecting this option requires you to add the number of tables you have in your store (i.e. from 1 to 20)
Import from Table Layout
Select this option if you want to follow your own existing Table Layout (if you've made one).
Select this option if your operations are counter-based.
e.g. Bubble tea stalls where customers scan one QR code on the counter.
DO NOT CLICK SUBMIT REQUEST until you've confirmed the details are accurate. This is because your request for the Beep QR Ordering will be automatically processed for printing.
When you've confirmed and are ready to proceed, click Save.
Under Submitted Request, you'll see the time you submitted your request, the QR design type, the table numbering and status of the request.
Once the request has been submitted, you will see a notification like the one below.
Follow the Steps 1 to 4 as indicated.
Tip: For Step 4, you can choose a register that you want to be notified on for new orders.
b) Place your menu items in Collections
A Collection is a category of items featured on the front page.
Head to your BackOffice > Online Store > Store Appearance; you’ll see 4 tabs:
Collection, Logo & Banner, Theme and Featured Products.
Create, search and drag to reorder collections and toggle to enable/disable collections. When you create a new collection, give it a title.
By clicking into the title of the Collections you made, you can set up some conditions for the product and specify whether your products must match All Conditions or Any Conditions.
The conditions are: Products of a Category, Products with Tags and Specific Products.
When you select All Conditions, you're telling the system that each and every Condition you set must be met in order for the product to appear in that Collection.
When you select Any Condition, you're telling the system that any of the Conditions you set will trigger the product(s) to appear in that Collection.
Note: You are limited to 100 Collections at any one time, but we recommend having 8 Collections for easier navigation of your menu.
For the list of FAQs, please click here.
Your customer would need to scan the QR code on the stand that you received from StoreHub.
Your customer will be brought to your ordering menu and will need to select the desired items on their phone, then they'll tap Order Now.
After checking one last time, the customer would press Pay.
Your customer would choose their preferred payment option (e.g. GrabPay, Boost, credit/debit cards, online banking) then tap Pay Now.
If paying via Grab, they will be redirected to the Grab login page. The customer needs to key in their phone number and a 6-digit code will be sent to their mobile number, which needs to be keyed in to proceed.
If your customer is logging in for the first time, they will need to key in the email address that they registered with for Grab.
Once they're logged in, they will have to check the order amount is correct and then tap Confirm Payment.
If the payment is successful, it will show a Thank You message, as below:
If the payment is unsuccessful, it will show a Payment Failed message, as below:
If your customer requires a receipt, follow the steps below!
After successful payment, your customer would see a 'Thank You' message. They may tap on View Receipt to view their digital Beep Order receipt.
Should a physical receipt is needed, the customer will need to request from you.
Go to your StoreHub app > Register > Transactions > Online and search for the transaction.
Once you've found it, tap the ellipsis menu icon ( ... ) and tap Print Receipt.