RHB mPOS: Voiding a Transaction

Introduction

This article is to guide you on how to void a transaction on the RHB mPOS device.

Voiding a Transaction

Step 1.
On the HOME screen, press OK to enter the FUNCTION screen.

Step 2.
On the FUNCTION screen, press [2] for VOID.

Step 3.
Select to void either TRX REVIEW  or SELECT INVOICE.

Step 4.
If you pick TRX REVIEW, you can navigate through all transactions to choose which transactions to void. Press OK to confirm.


OR

If you pick SELECT INVOICE, you can enter the invoice number, then press OK to confirm.

Step 6.
Press OK to confirm.

Step 7.
The user will have the option to receive receipt via SMS or email.

Step 8.
Remove the card. The terminal will proceed to upload the receipt. The terminal will return to the home screen after it uploads the receipt.