By integrating with Facebook Chat, you can view and manage your Online Store's customer enquiries through your Facebook page's Messenger.
What's in this article:
a) Integrate Facebook Chat
b) How to find your Facebook Page ID
c) Whitelisting your store URL in Facebook
Integrate Facebook Chat
Here’s how to get started:
From your BackOffice, head to Online Store > Store Setup > Store Contact.
Where it says Facebook URL, there will be a checkbox on the right called Enable Facebook Chat. Be sure to tick this box.
Below the Facebook URL field, you’ll see Facebook Page ID, Facebook Language and Facebook Greeting Message.
How to find your Facebook Page ID
Your Facebook Page ID can be found by going to your business’ Facebook page (you must already have a Facebook page to proceed). On your business’ Facebook page, click the About button.
Scroll to the bottom of the Facebook page and you should see the Facebook Page ID.
Whitelisting your store URL in Facebook
From your Facebook page, click on the "Settings" button on the top right.
On the left navigation panel, look for "Messenger platform" and click on it.
Under General Settings > White-listed domains, put in your store's URL, i.e. https://yourstore.storehub.me/
If you have a custom domain, you will need to also include your custom URL, i.e. https://yourstore.com/