Ecommerce: Set up Facebook Chat

Introduction

By integrating with Facebook Chat, you can view and manage your Online Store's customer enquiries through your Facebook page's Messenger.

What's in this article:

a) Integrate Facebook Chat
b) How to find your Facebook Page ID
c) Whitelisting your store URL in Facebook

Integrate Facebook Chat

Here’s how to get started:

Step 1:
From your BackOffice, head to Online Store > Store Setup > Store Contact.

Step 2:
Where it says Facebook Page ID, there will be a slider called Enable Facebook Chat. Be sure to click to toggle it on (orange).

Step 3:
Below the Facebook URL field, you’ll see Facebook Page ID, Facebook Language and Facebook Greeting Message.

How to find your Facebook Page ID

Step 1:
Your Facebook Page ID can be found by going to your business’ Facebook page (you must already have a Facebook page to proceed). On your business’ Facebook page, click the About button.

Step 2:
Scroll to the bottom of the Facebook page and you should see the Facebook Page ID.

Whitelisting your store URL in Facebook

Step 1:
From your Facebook page, click on the "Settings" button on the top right.

Step 2:
On the left navigation panel, look for "Messenger platform" and click on it.

Step 3:
Under Advanced Messaging > Whitelisted domains, put in your store's URL, i.e. https://yourstore.storehub.me/ 
If you have a custom domain, you will need to also include your custom URL, i.e. https://yourstore.com/