Introduction
By integrating with Facebook Chat, you can view and manage your Online Store's customer enquiries through your Facebook page's Messenger.
What's in this article:
a) Integrate Facebook Chat
b) How to find your Facebook Page ID
c) Whitelisting your store URL in Facebook
Integrate Facebook Chat
Here’s how to get started:
Step 1:
From your BackOffice, head to Online Store > Store Setup > Store Contact.
Step 2:
Where it says Facebook Page ID, there will be a slider called Enable Facebook Chat. Be sure to click to toggle it on (orange).
Step 3:
Below the Facebook URL field, you’ll see Facebook Page ID, Facebook Language and Facebook Greeting Message.
How to find your Facebook Page ID
Step 1:
Your Facebook Page ID can be found by going to your business’ Facebook page (you must already have a Facebook page to proceed). On your business’ Facebook page, click the About button.
Step 2:
Scroll to the bottom of the Facebook page and you should see the Facebook Page ID.
Whitelisting your store URL in Facebook
Step 1:
From your Facebook page, click on the "Settings" button on the top right.
Step 2:
On the left navigation panel, look for "Messenger platform" and click on it.
Step 3:
Under Advanced Messaging > Whitelisted domains, put in your store's URL, i.e. https://yourstore.storehub.me/
If you have a custom domain, you will need to also include your custom URL, i.e. https://yourstore.com/
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