Managing Online Orders
Whenever a customer makes an order on your Online Store, you as the merchant will be able to see new orders on the BackOffice and also on the iPad Register.
What's in this article:
a) Order Management on the iPad
b) Order Management on the BackOffice
Order Management on the iPad
Here's the overview for this feature for a typical online order, bought by a customer on your Online Store.
a) Customer makes a purchase on your Online Store.
b) Merchant (you/the business owner/cashier) is notified on the iPad Register and BackOffice.
c) On the iPad Register, go to Transactions. There will be 2 tabs, In Store and Online.
d) Choose the 'Online' tab.
e) The status of the order is shown for reference and further action if needed.
On your iPad Register, you would hear and/or see a notification. Go to Transactions > Choose the Online tab (not the 'In Store' tab).
You'll see the status of the transaction (in this example, we'll start with a newly made purchase that a customer has made on your Online Store). Tap on the transaction. The status of this transaction would be 'Paid'.
If you scroll down on this transaction's page, you would see the customer's Contact Details and Shipping Details.
To change the status of this order, tap on the ellipsis [...] icon and tap 'Change Status'.
When you're ready to send out the item, choose 'Shipped'.
You'll need to enter the name of the Courier you use and also the Tracking ID.
Once you press Save, a notification will be sent to the customer, informing them that the item has shipped.
Order Management on the BackOffice
When a customer makes a sale on your Online Store, you'll see them in the BackOffice, in Order Management.
Here's how to manage your Online Store's orders via the BackOffice:
Go to your BackOffice > Online Store > Order Management.
If you have any orders, you can then click into an order to view the usual details, as well as some additional details, like Order Type, Status and Payment Details.