Use Web Pages to add more pages to your Online Store, such as Terms & Conditions, Refund Policies, FAQs or anything else you need to display information for your customers.
Find this feature in BackOffice > Online Store > Store Setup > Web Pages.
Create a page by pressing the + Create Web Page button. Give it a title and insert your content.
You can then Save & Publish to make it appear on your website immediately, or Save Draft so you can continue later.
Once saved, it will show up in the Web Pages list, where you can make another page by clicking on the + Create Web Page button again.
The Web Pages you create will appear as 'Quick Links' at the footer of your Online Store:
Suggestions / Ideas for Web Pages
Besides products, descriptions and images, what else should you be adding to your Online Store? Here are some suggestions:
1) Frequently Asked Questions (FAQs)
This section is for all general information, not specific to a product.
- Payment Methods
- Size charts (for apparel)
- Refund/Exchange policy
FAQ Cheat Sheet
Here some examples of FAQs to get started:
What are your shipping charges?
What shipping options are available and how long does it take?
What payment options do you offer?
Which shipping company do you use?
What happens if my product arrives faulty/damaged/lost?
How do I cancel my order?
What is your return policy?
How do I care for my product?
What sizes do you offer?
Who do I contact for support?
2) About Us
People like knowing about your brand and its story.
- Brief background of founders
- When did you start?
- Why did you start?
About Us Cheat Sheet
Here are some examples of About Us templates to get started:
About Us Page Template #1
"Hello and welcome to [SHOP NAME], the place to find the best [PRODUCTS CATEGORY NAME] for every taste and occasion. We thoroughly check the quality of our goods, working only with reliable suppliers so that you only receive the best quality product.
We at [SHOP NAME] believe in high quality and exceptional customer service. But most importantly, we believe shopping is a right, not a luxury, so we strive to deliver the best products at the most affordable prices, and ship them to you regardless of where you are located."
About Us Page Template #2
"Welcome to [SHOP NAME]!
We aim to offer our customers a variety of the latest [PRODUCTS CATEGORY NAME]. We’ve come a long way, so we know exactly which direction to take when supplying you with high quality yet budget friendly products. We offer all of this while providing excellent customer service and friendly support.
We always keep an eye on the latest trends in [PRODUCTS CATEGORY NAME] and put our customers’ wishes first. That is why we have satisfied customers all over the world, and are thrilled to be a part of the [PRODUCTS CATEGORY NAME] industry.
The interests of our customers are always the top priority for us, so we hope you will enjoy our products as much as we enjoy making them available to you."
About Us Page Template #3
"We are [SHOP NAME], a small but motivated company specializing in [PRODUCTS CATEGORY NAME]. We believe passionately in great bargains and excellent service, which is why we commit ourselves to giving you the best of both.
If you’re looking for something new, you’re in the right place. We strive to be industrious and innovative, offering our customers something they want, putting their desires at the top of our priority list."
3) Contact Us
Shopping online can be a bit unnerving for customers. If you think about it, they're giving money to someone they've never met for a product they've never seen in real life. They can't always take it home with them once they've paid, and even then, they may not like the product when it arrives.
Here are suggestions for customers to reach out to you:
Chat (Telegram, WhatsApp, Line, etc.)
4) Terms & Conditions