You may have pre-orders made before June 1, 2018. These goods would've been priced inclusive of 6% GST, but as customers are paying you after June 1, 2018, your prices would be updated to be compliant with 0% GST.
How can you handle this with your StoreHub POS system?
For pre-orders, a customer may have paid
- (1) none,
- (2) part-of, or
- (3) the full amount
for the goods they are purchasing.
Depending on your scenario, you might have to either charge your customer
- Base price + 6% GST
- Base price + 0% GST
SO FIRST: You have to figure out which pre-order scenario you might be in.
In order to do so, you'll have to check this FAQ guide issued by the Malaysian Customs Department as there are multiple scenarios listed in section 4 "Tax Invoices".
For the purpose
These are not built-in features but workarounds to make sure that you're able to check out your pre-orders as your GST price adjustments might complicate this pre-orders a little bit.
A) When you have to charge Base Price + 6% GST
Assumption: Base price + 6% GST = RM10.60
If your "Tax Invoice" scenarios (according to the Malaysian Customs FAQ guide) state that you must charge the 6%-GST-inclusive amount of RM10.60 even after your price adjustments on June 1, 2018, do the following:
NOTE: This must be done BEFORE the one-click bulk GST price adjustments
Step #1: Log into your BackOffice
Step #2: Go to Transactions.
Step #3: Go to All Transactions and click on "Export to CSV"
Step #4: In your exported CSV file, you need to make a note of all pre-orders that have not yet been fulfilled. It is recommended that you print this CSV file and place it in store as your staff / checkout staff will need to refer to this when your customers pick up their pre-ordered goods.
Step #5: Perform a mass-pickup on your iPad register (i.e. checkout out at GST-inclusive price). This is a workaround that will lock your transaction prices at RM10.60 even after your price adjustments.
Step #6: When your customers pick up their pre-ordered goods, refer to your (printed) CSV sheet to manually check off the fulfilled goods.
This is a manual workaround to maintain GST 6% prices to be compliant with the pre-adjusted 6% GST prices. It is especially useful in scenarios where your customers have paid only a deposit, or zero amount of the goods they pre-ordered.
B) When you have to charge Base Price + 0% GST
Assumption: Base price + 0% GST = RM10.00
If your "Tax Invoice" scenarios (according to the Malaysian Customs FAQ guide) state that you must charge the 0%-GST amount of RM10.00, do the following:
Step #1: Login to your BackOffice
Step #2: Go to Products > Add Product and create a variable-priced item
As this is a variable-priced item, you do not need to add in a cost.
Step #3: Give it a uniquely identifiable name, e.g. “GST adjustment”
Step #4: When you check-out, add your variable-priced item to the checkout process.
When your prices are adjusted on June 1, 2018, the remaining amount payable by the customers will be lowered. In some cases, your outstanding payable amount might be negative and if that's the case, you won't be able to perform a checkout.
To ensure that the checkout amount upon pick up is NOT negative, you will add the “GST adjustment” variable-priced item upon checkout, and manually set a price to cover the difference.
If your customer paid RM100.00 for their pre-order, but the 0%-GST-adjusted price of their item is RM94.00, the check out total would read RM -6.00 and you will not be able to proceed with the checkout. In order to do so, you'll add the GST adjustment item, and manually key in RM6.00 to zerorise the balance and proceed with the pre-order checkout process.
Having said, you may still need to manually refund your customer the RM6.00 price difference if your "Tax Invoice" scenario dictates that you need to charge your customer at a zero-rated GST price.
Note: This is a workaround and you'll need to work out with your accounting provider whether or not you need to make adjustments in your accounting to accurately reflect goods sold under the "GST adjustment" product.