A Pre-Order that is not collected cannot be refunded as it is not a complete transaction.
If you need to refund a Pre-Order, you must first complete the transaction by collecting the Pre-Order.
How to Refund a Pre-Order
Before you start, take a look at the Pre-Order that you need to refund. You can view the Pre-Order at the 'Transactions' page.
If the Pre-Order has not been collected, you will not see the option to refund.
Collect the Pre-Order to complete the transaction.
You may refer to the steps in this article to collect the Pre-Order.
Go to 'Transactions' page, look for the Pre-Order that you have collected, then press 'ISSUE REFUND'.
Make sure the refund details are correct, then tap 'NEXT'.
Select a refund method.
Select a refund reason, then press 'CONFIRM'.
The refund has been completed.
You may press 'New Sale' to return to the 'Register' page.
You will see two (2) transactional records at the 'Transactions' page.
- This is the refund transaction.
- This is the original transaction.
Once a transaction has been refunded, it cannot be refunded or cancelled anymore.