Here're some common questions that your Beep Delivery consumers may ask.
"Hi, why is my order cancelled?"
"Hi, why can't I track the rider's current location?"
"Hi, I want to cancel my order."
We understand that you, as a merchant, might not be able to answer all of the questions regarding orders placed by your consumers via Beep app.
Hence, we've launched LIVE CHAT in Beep app for your consumers to get assistance from our Logistics team directly.
Let's see how it works!
In Beep app, go to Order History.
Tap to view the order.
Tap 'Need Help?'
Start a chat with StoreHub's Logistics team.
If your consumers tried contacting Logistics team outside of our operating hours, they will receive a notification from the chat bot, and their enquiry will be attended as soon as the team is back on duty.
That's all about it!