Troubleshooting: Printer Cannot be Found

Introduction

If you're having trouble with getting your printer to show up on the StoreHub app, do ensure you've tried the following steps in this article.

Recommended Printers

We recommend using the following compatible printers:

- STAR TSP654IIE LAN Receipt Printer
- STAR TSP654IIBI Bluetooth Printer
- STAR TSP143 series
- STAR TSP700 (applicable to The Philippines only)
- STAR MICRONICS MPOP
- EPSON TM-T82 LAN Printer
- EPSON TM-P20 (Bluetooth)
- XPrinter
- Bixolon Printer

If you're using an unsupported printer, you may not be able to print receipts, or the format may be misaligned. Do get in touch with us if you need assistance on obtaining compatible printers.

Find and connect your printer

Step 1.
On your iPad, go to the iPad's Settings > WiFi.

Step 2.
If you purchased the preconfigured ASUS from us, make sure your iPad is connected to the StoreHubCloudPOS Wi-Fi network. Tap the StoreHubCloudPOS name until you see a tick next to it to signify it's connected.

If you see the WiFi name as 'ASUS', that means your router has likely been reset. Don't worry, you can still use the router, but do get in touch with the customer support team for steps on configuring the router.

Step 3.
Go to your StoreHub app > Settings > Printer. 

Step 4.
Tap Search Printers. The printer name should show up. Once it does, tap the printer name.

Step 5.
Make sure Receipt Printing is enabled, as well as any other virtual printer you've set up in the BackOffice.

Example: if this printer is for the staff in the kitchen, select Kitchen.

Step 6.
Tap Print Test Receipt and the printer should print out a test receipt.

Note: If you have purchased your own router, please connect the iPad to the WiFi network of your own router.

For further troubleshooting, please refer here.

Finding your Bluetooth Printer

Step 1.
On your iPad, go to the iPad's Settings > Bluetooth. Turn it on.

Step 2.
Under Devices, look for the printer name.

Step 3.
Tap on the printer name until a tick appears next to the name, signifying that it's connected.

If you encounter any problems, please refer to this video:

Step 4.
Tap Search Printers. The printer name should show up. Once it does, tap the printer name.

Step 5.
Select Receipt Printing Enabled and any other virtual printer you've set up in the BackOffice. Example: if this printer is for the staff in the kitchen, select Kitchen.

Step 6.
Tap Print Test Receipt and the printer should print out a test receipt.

Note: If you can't connect, tap Forget the Device under the iPad's Settings > Bluetooth > press the ( i ) icon next to the connected device. Next, toggle the Bluetooth button OFF, then ON again and wait for the device to appear and connect it again.