Why can't I find my Epson TM-T88V or TM-T82 printer? - FAQ

If your Epson printer isn't connecting and you've read our troubleshooting guide, you may need to change the IP address of the printer. Read on to find out how!

How to change your Epson printer's IP Address

Before you begin, ensure your app version is at least 2.12.1 and above, your paper roll is inside the printer and the LAN cable is connected to the back of the printer. Remove any cable that is inside the WAN port (Blue coloured port on the back of the StoreHub ASUS router). You can put the cable back into the WAN port (Blue coloured port) later once the final steps are completed and you can search for the printer.

Step 1:
Perform a Feed Test by turning the printer OFF. Hold down the FEED button and keep holding it while you turn on the printer. Release the FEED button only when a paper is printed out. This paper will show your IP address.

Your Epson printer's IP will likely be:
192.168.192.168

Step 2:
Go to your iPad > Settings > Wi-Fi. Connect to StoreHubCloudPOS and enter the password (ilovestorehub). Once you connect, you will get a popup. Click Cancel. When you connect again, you will get another popup, so press Cancel but this time, select Use Without Internet.

Step 3:
Press the circular ( i ) button next to StoreHubCloudPOS. Under IP ADDRESS, you'll see DHCP, BootP and Static. Tap Static and ensure the fields are filled up as below:

(Note**: If you're using iOS 11, press the circular ( i ) button next to StoreHubCloudPOS. Under IPV4 ADDRESS, press Configure IP and you'll see Automatic, BootP and Manual. Tap Manual)

Your iPad's IP Address should be:
192.168.192.188 (the last 3 digits must be different for each printer. Choose any number starting from 161. In this guide, we will be using 188).

Your Subnet Mask should be:
255.255.255.0

Your Router should be:
192.168.1.1

Step 4:
On your iPad, press the round Home button, then open a new web page in Safari. In the address bar, type in 192.168.192.168 and you'll see a page appear.

On the left panel, go to Configuration > TCP/IP and ensure you change the highlighted fields to match the image below:

Get IP Address - Auto
IP Address - 192.168.192.188
Subnet Mask - 255.255.255.0
Default Gateway - 192.168.1.1

Press SUBMIT.

Step 5:
Press the RESET button. 

In a few moments, your printer would make a slight 'click' sound. This signifies the configuration is complete.

If nothing happens, simply turn the printer off and on.

Step 6:
Go back to the iPad's Settings > Wi-FI > Connect to StoreHubCloudPOS and tap on the circular ( i ) button and tap on DHCP. 

*If you're on iOS 11, find Configure IP > Make it Automatic and Save.

The Wi-Fi network should be connected. You can tell if it's connected by looking at the Wi-Fi symbol.

Next, go to your StoreHub app > Settings > Printer > Search Printers. You may need to do this a few times.



Step 7:
When the printer name appears, tap on the printer name (TM-T88V) and make sure Receipt Printing is enabled.

You can turn on your other virtual printers for this Epson printer if you have already set them up in the BackOffice. If you haven't done so yet, read more here.