Why can't I find my Epson TM-T88V or TM-T82 printer? - FAQ

If your Epson printer isn't connecting and you've read our troubleshooting guide, you may need to change the IP address of the printer. Read on and follow all the steps below.

How to change your Epson printer's IP Address

Before you begin, ensure your app version is at least 2.12.1 and above, your paper roll is inside the printer and the LAN cable is connected to the back of the printer. Remove any cable inside the WAN port (the WAN port is the blue coloured port on the back of the StoreHub ASUS router).

You can put the cable back into the WAN port later once the final steps are completed and you can search for the printer.

Step 1.
Disconnect the StoreHub ASUS router from your existing Internet router.

Step 2.
Turn the printer off.

Step 3.
Use a paper clip or the tip of a pen to press and hold the Reset button on the back of the printer.

Step 4.
While holding the Reset button, turn the printer ON. Continue to hold the Reset button.

Step 5.
After 5 seconds, a warning will be printed out. Release the Reset button.

Step 6.
After 5 more seconds, another sheet will be printed out showing the factory reset IP Address of the printer. The IP Address  will likely be 192.168.192.168.

Change the iPad IP Address to Communicate with the Router.

Step 7.
On the iPad, navigate to Settings > WiFi and forget all networks.

Step 8.
Connect to the StoreHub.com CloudPOS WiFi network (the password is ilovestorehub).

Cancel the popup message, connect to the StoreHub.com CloudPOS WiFi network again, then cancel the second popup message and select Use Without Internet.

Step 9.
Tap on the circular blue ( i ) button and write down the iPad's IP Address because you'll need it later.

Step 10.
iOS 10: Tap on Static under IP Address.
iOS 11: Tap on Configure IP and select Manual under IPV4 Address. Tap on Save after completing the below.

Change the iPad's IP Address, Subnet Mask and Router to match the below:

IP Address: 192.168.192.188
Subnet Mask: 255.255.255.0
Router: the iPad's IP Address that you wrote down earlier

Configure the Printer

Step 11.
Open a page on your iPad's Safari browser, search for 192.168.192.168 in the URL search bar. A configuration page will appear.

Step 12.
On the configuration page, navigate to Configuration > TCP/IP. Change the settings of the below fields to match with their details as follows:

Get IP Address: Auto
IP Address: 192.168.192.188
Subnet Mask: 255.255.255.0
Default Gateway: the iPad's IP Address that you wrote down earlier.



Step 13.
Tap on the Submit button.

Step 14.
Repeatedly tap on the Reset button until the printer makes a 'click' sound.

Step 15.
On the iPad, navigate to Settings > WiFi, tap on the circular blue ( i ) button.

iOS 10: Tap on DHCP under IP Address.
iOS 11: Tap on Configure IP and select Automatic under IPV4 Address. Tap on the Save button.

Step 16:
Finally, on your Register, search for the Printer and toggle Receipt Printing ON.