All Collections
Beginner: F&B
Stores
How to Set Kitchen Printers in BackOffice and Register
How to Set Kitchen Printers in BackOffice and Register

How to set up your printers so that orders will go to the right printers.

Updated over a week ago

What You Will Learn in This Guide

  • How to set up more than one kitchen printer to have different products printed at different printers or assign all your products to a specified kitchen printer.



Set Up Kitchen Printers

1. In your BackOffice, click Settings

2. Click on the F&B tab.

3. Scroll down and locate the section for Kitchen Printers. Enter the name of your printer in the corresponding column, then hit Save.

Example: If the printer prints orders for bar drinks, name it Bar.

Note: Do not name kitchen printer as Receipt as it will affect receipt settings.

4. In your BackOffice, click on Products title page and select the desired product.

5. On the desired Product page, scroll to the bottom and look for Kitchen Printer. Click on it and it will display a list of printers for you to choose from.

6. Lastly, hit Save.

7. Set your preferred printer as default printer if you would like to assign 1 specific printer to all products in one shot.

Alternative Steps (Click to expand)

1. Return to Settings title page.

2. Select the F&B tab and locate the Kitchen Printers section.

3. Under Default Kitchen Printer, select the desired printer. Then, hit save.

4. The kitchen printer that has been set up as default printer will be automatically assign to all products with no kitchen printer set up before.


Toggle ON printers to print orders on POS Registers

1. On your POS register, make sure to sync your settings.

2. Go to Settings, click on Printer & tap Search Printers.

3. Then, tab on the desired printer. Toggle ON Kitchen printing tasks according to need.

Example: Toggle ON Receipt & Kitchen on 1st printer to print Receipt & Food orders, Toggle ON Bar on 2nd printer to print Drinks orders.

4. Go back to the previous page, toggle ON Always Print Receipt.

5. To test, charge a new transaction by adding products with kitchen printer assigned. Kitchen dockets should be printed.


Optional Settings

Kitchen Order Format (Click to expand)

You can setup Kitchen Order Format as per your business need.
​

Refer to this article for more details.

Order Summary (Click to expand)

A slip of an Order Summary can be printed out from the printer of your choice.

Under Kitchen Printers settings in BackOffice, select a printer under Print Order Summary To. Then, click Save.

Example of Order Summary
​

Print Multiple Copies of Kitchen Dockets (Click to expand)


1. Print same kitchen dockets on multiple printers simultaneously.

Example: Toggle ON Kitchen on both 1st & 2nd printer to print kitchen orders. Once kitchen order came in, same kitchen docket will be printed on both 1st & 2nd kitchen printers.

2. Print multiple same kitchen dockets on 1 printer.

Example: 1st Printer has been assigned to print bar order. If a 5-mug beer set has been ordered, 5 kitchen dockets will be printed on 1st Printer

Refer to this article to learn more on the settings.
​


Are you having issue searching your printer?
Refer to these articles (iPad | Android) to proceed with next troubleshooting steps.

Did this answer your question?