Transactions: Complete a Return / Refund

Introduction

Once a return/refund is completed at your register, you can select the reasons for the return/refund in your BackOffice. This article will show you how! 

Complete a Return/Refund 

Step 1.
Now that the item(s) have been returned/refunded, you need to decide what to do with them. In your BackOffice, go to Transactions > Returns.

Step 2.
Go to 'All Stores' and select the desired store from the dropdown menu.

Step 3.
To select a time frame, click on the blue tab right below the 'All Stores' dropdown menu from Step 2.

Step 4.
Select the returned transaction.

Step 5.
Select Restock to add the item back into your inventory, or Write Off to retain the inventory level as it is.

Step 6.
Click Save. On the front page, you will see that the particular return/refund has been completed.