iPadOS: Return or Refund a Sale

StoreHub allows you to accept returns and refund your customers. You can easily keep track of items returned by customers, and restock your inventory.

Update as of September 2020: 
Service Charge will NOT be included in the POS refund/return transaction amount.
Instead, Service Charge will be shown as a separate product during the refund/return process on your POS Register.

How to Process a Refund:

Step 1.
Sign in to the StoreHub app using your 4-digit PIN.

Step 2.
Tap on the menu button on the left.

Step 3.
Tap Transactions.

Step 4.
If you have your customer’s receipt number, you can type it into the the search bar. Alternatively, you can scroll and search for the transaction.

Step 5.
Once your transaction is highlighted, tap Refund.

Step 6.
Remove the items that you do not wish to refund by tapping the red button, then tap Next.

Step 7.
Select the method of the refund.

Step 8.
Select the reason for refund. If the reason is not listed, you can tap Other and type your reason. Tap Confirm once you’re done.

Step 9.
Now your transaction has been refunded.

Step 10.
Now that the item has been refunded, you need to decide whether to restock it back to your inventory or to write off the stock. Click here to learn how.

If you wish to process a return but do not have the receipt number to locate the transaction, you can do a manual return.

How to Process a Manual Return

Step 1.
Sign in to the StoreHub app using your 4-digit PIN.

Step 2.
Tap the shortcut menu button.

Step 3.
Tap Manual Return.

Step 4.
Select the item to refund from the iPad Register screen.

Step 5.
Tap the total amount.

Step 6.
Select the method of the refund.

Step 7.
Select the reason for refund. If the reason is not listed, you can tap Other and type your reason. Tap Confirm once you’re done.

Step 8.
The item has now been refunded.

Step 9.
Next, you need to decide whether to restock it back to your inventory or to write off the stock. Click here to learn how.